IT Support Desk Technician
The IT Support Desk Technician is an integral part of the team and performs the following job duties:
- Maintain and support servers, workstations, laptops, printers, scanners and telephone system.
- Troubleshoot issues related to hardware and application software and find solutions in an efficient manner.
- Install application updates.
- Maintain and monitor the system, including backups and preventive maintenance.
- Document system inventories and update regularly.
- Recommend acquisition of hardware and software.
- Use judgment to make intelligent decisions on when outside consultants should be utilized; work well with outside consultants & application vendors.
- Update website.
- Stay current on developments in the field, including software applications.
- Serve as member of the Technology Committee which makes recommendations to partner group regarding IT needs.
Skills & Requirements
Prior experience in an IT help desk environment is a must. The qualified candidate will also have experience with
- Desktop Operating Systems (Windows XP and Windows 7)
- Microsoft Office Suite 2007 and 2010
- HP printer and scanner technologies
- Server Operating Systems (Windows 2003, Windows 2008 and Windows 2008 F2)
- Microsoft Exchange 2007
- Symantec Endpoint Protection Suite
- Firewall and Switch Technologies
- Hardware Maintenance
- Accounting Firm Software Applications (ProSystems fx & Quickbooks) is a plus.
Position will maintain normal working hours, with the exceptions of updates and scheduled maintenance procedures. Additional hours are expected when emergencies relating to mission critical hardware or applications arise.
To apply, please refer to the section “How to Apply” or send your resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
